Returns & Refunds

You have the right to withdraw from your purchase within 14 days after receiving your order, without giving a reason.

How to return

1. Send us an email at info@chapter9copenhagen.com within 14 days with your order number and the item(s) you would like to return.
2. We will reply with the return address and instructions.
3. Send the item(s) back within 14 days after notifying us, unused and in the original packaging.

Refund

We refund the purchase price and the original standard shipping costs within 14 days after receiving your withdrawal, and at the latest once we have received the item back. The cost of returning the item is for your own account.

Exceptions

For hygiene reasons, incense and opened candles that have been burned cannot be returned.

Damaged or incorrect item?

We are sorry! Please email us within 7 days of delivery with a photo, and we will send a replacement or a full refund, including shipping costs.